Frequently asked questions

1) As the son/daughter of the senior(s) that you are transitioning to new accommodations, what assurances do I have that you will treat them with the consideration they deserve? After all, they are my parents and this will be a very difficult move for them.

At Trusted Transitions we are very sensitive to, and understanding of, the unique requirements of seniors. Our team has been responsible for supporting members of their own families in relocation situations and brings that perspective to each of our assignments. As well, our meticulously detailed planning/preparation process is designed to allow our staff to spend time directly with your parents to make sure that we have covered all their specific concerns and needs. To us, success means that moving day is the best day of the week for your parents.

2) As an executor/administrator of my parents'/clients' estates, how do I know that you will be getting the best value for the assets that need to be liquidated for the beneficiaries of the estate?

Our company has spent a considerable amount of time researching and screening the best professionals available to deal with any of your asset disposition requirements. We are working with highly competent, very knowledgeable business partners with excellent track records in maximizing the proceeds of any personal property sold by the estate. As well, our partners are rigorously evaluated on a regular basis to ensure that their performance exceeds our clients' expectations and that their fees are priced "on market".

3) As the son/daughter of senior parents in transition, I feel horribly guilty about not taking care of all the details of their move myself and in effect, abandoning my obligations to them. How can you help me rationalize these guilty feelings?

We don't see you abdicating any of your responsibilities as a son/daughter to help your parents at all. We are pretty certain that you have lots of responsibilities in your life at the moment (i.e., your own family, an active career, various outside activities, etc.) and juggling all of that has to make for some long days. At Trusted Transitions we can handle and manage all the details involved in the move, much like a wedding planner facilitates the details for an engaged couple so they have a perfect wedding day. Our commitment is to do the right things for your parents and leave you feeling proud that they are getting caring, expert help at a difficult time in their lives. We want you to feel proud of selecting us, not guilty.

4) What if something goes wrong with this transition? What recourse do I have?

Our meticulous focus on the planning details of any assignment is designed to ensure that nothing does go wrong. You should be aware, however, that we are bonded and insured against a wide range of risks in the unlikely event that something doesn't work out as expected.

5) Why do I really need to use your company to relocate my parents? I’ve moved several times before and it never seemed to be all that difficult.

Our guess is that your previous moves didn't involve members of the "senior set", with their special requirements. Our experience suggests that transitions made later in life are very time consuming to plan and execute in a caring, professional way. Our role is to ensure that the myriad of moving details is fully looked after so that the stress on your parents, and you, is minimized to the largest degree possible.